RJ Logistics Services LLP is committed to a transparent and efficient refund process to ensure the highest levels of customer satisfaction.

• 01. Initiating a Refund Request
  Clients must raise a refund request by contacting their assigned RJ Logistics representative or by submitting a refund request via our official communication channels. A valid reason and supporting documentation (if applicable) must accompany the request.
• 02. Refund Process Flow
  • Request Review: Operations and Accounts teams, in coordination with the relationship manager, will review.
  • Analysis Period: Completed within 7 business days.
  • Decision & Communication: Communicated via email or official channels.
  • Refund Settlement
    
    • Refunds will be processed via UPI, bank transfer, or as a credit note.
    • GST adjustments will be applied where applicable.
  • Unique Tracking ID: Each refund request will be assigned a unique case ID for reference.
  • Documentation & Record Keeping: All stages of the refund process will be documented for transparency and compliance.
• 03. Cancellation
  Shipments can only be cancelled if the request is received before pickup or dispatch. Once dispatched, cancellations will not be permitted, and the standard refund policy will apply.
• 04. Escalation
  Unresolved refund claims may be escalated to RJ Logistics’ senior management.
• 05. Jurisdiction
  All refund and cancellation matters fall under the jurisdiction of Agra, Uttar Pradesh.